For the majority of people, gambling is an enjoyable leisure and entertainment activity. However, for some, gambling can have negative impacts. As a result, Bookmaker.com.au has developed a policy, which sets out guidelines to govern the provision of its services in order to minimize the harm to consumers that may be adversely affected by gambling.
“Responsible Gambling” is a broad concept and involves the conduct of gambling in a manner whereby the potential for harm associated with gambling is minimized.
It respects the responsibility of individuals for their own actions, but also acknowledges a responsibility on the part of the service providers.
Responsible gambling has regard to the context in which gambling occurs, the inducements made to gamble, the way the gambling service operates and the integrity of the gambling operator.
The aim is to enable persons to make informed decisions about their participation in gambling and, if harm has occurred, to provide access to gambling help services.
Problem gambling exists when there is a lack of control over gambling, particularly the scope and frequency of gambling and the level of betting and the amount of leisure time devoted to gambling. The negative consequences of problem gambling may include:
Bookmaker.com.au practices consistency in care of customers and promoting responsible gambling practices.
For the vast majority of people, the attraction to test one’s judgement or luck does not create problems. Gambling generally should be a pleasurable form of entertainment.
The aim is to achieve a balanced approach in the provision of wagering services, taking account of the interests of the wagering public, i.e. customers, the Company and the community at large.
Millions of people each week enjoy the recreational and entertainment values inherent in being able to wager on racing and sporting events throughout the world. The involvement of the majority of these people is at a level appropriate to their financial circumstances. It is recognized, however, that a small number may have difficulty in controlling their wagering activities.
Bookmaker.com.au is committed to sharing with Governments and communities the responsibility of helping problem gamblers to identify their problem and seek assistance. One way the Company does this is to offer its customers the facility to exclude themselves from betting with Bookmaker.com.au, either temporarily or on a permanent basis.
Bookmaker.com.au employees are trained to provide the recreational and entertainment experience sought by its clients, whilst at the same time offering assistance to those who have difficulty in controlling their wagering activities. The Company has adopted strategies for the provision of information to ensure that customers can make informed decisions about their gambling. The Company actively provides referral services to gambling related support services and shares the community’s concerns for the harm caused in the lives of this minority group.
As a responsible operator, Bookmaker.com.au.com is committed to maintaining its first class public reputation by actively taking action to exclude minors from placing a wager at the Bookmaker.com.au.com website or over the telephone. Wagering with Bookmaker.com.au.com is designed to appeal to, and be used by persons who have attained the age of 18 years.
Certain filtering options can be enabled to prohibit underage persons from entering the online sports betting software, as the minimum legal age to gamble is 18 years. The comprehensive list of filtering options available for download can be accessed through these sites:
The following organisations may be able to assist:
Or alternatively you can contact the Customer Service Manager through email@example.com for other gambling support providers in your area.
Bookmaker.com.au staff are trained in responsible gambling and will encourage customers to take responsibility for their wagering activities.
If you feel that you are losing control of your play and would like help in restricting your access to our Bookmaker.com.au, we offer you the following options:
The decrease of deposit limits are available daily, weekly and monthly. Our support staff will endeavour to complete your request in a timely manner. Increases in previously decreased deposit limit requests shall only be effective after 48 hours.
The customer should contact the Customer Service for further details.
*Please note: If a player chooses to opt for a minimum six (6) month self-exclusion period, Bookmaker.com.au Management reserves the right to keep all accounts closed indefinitely.
As part of our responsibility towards responsible gambling, we have developed a mechanism allowing players to set the maximum deposit amount that they wish to deposit with the organisation (across all accounts) on either a daily or weekly basis.
To set your deposit limit, simply submit a request by using one of the following channels:
Please allow up to 48 hours for your request to be processed.
To change or remove your deposit limit, simply submit a request by using one of the following channels: