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Frequently Asked Questions

Account Queries:

FAQ #1. How do I verify my Credit Card?
Submit a copy of the front and back of each credit card by photographing or scanning both sides, and then emailing to [email protected]. We only need the first 6 and last 4 digits of your card number, the card holder name and the expiry date. For complete security during transmission and storage, please ensure the middle section of your card number on both the front and back of the card and the 3 digit CCV number have been concealed by using a small piece of tape or paper to cover the digits when photographing your card, or a black felt pen to cover them on copies.
FAQ #2. How do I retrieve my forgotten username?
Click the "Forgotten Username" button underneath the log in box. Enter your email address and your username will be sent to that location.
FAQ #3. How do I retrieve my forgotten password?
Click the "Forgotten Password" button underneath the log in box. Enter your email address and instructions on resetting your password will be sent to that location.
FAQ #4. How do I make a withdrawal?
Click the "My Account" button in the navigation menu. Click the "Withdraw" button underneath the Banking & Transactions heading. Select the preferred withdrawal method taking note of the relevant processing times and transaction limits.
FAQ #5. How do I view my transaction history?
Click the "My Account" button in the navigation menu. Click the "Transaction History" button underneath the Banking & Transactions heading. View a subsection of the results using filters on the right.
FAQ #6. How do I close my account?
FAQ #7. Why has my account been suspended?
FAQ #8. How do I change my contact details?
FAQ #9. How do I set my betting limit?
Click the "My Account" button in the navigation menu. Click the "Responsible Gambling" button underneath the Account & Settings heading. Locate the Managing Your Deposit Limit section at the bottom of the page and follow the link.
FAQ #10. How do I customise my user profile?
Click the "My Account" button in the navigation menu. Click the "User Profile" button underneath the Account & Settings heading. Update the details on this page to ensure your Bookmaker experience can be tailored towards your specific interests.

Betting Queries:

FAQ #11. How do I get a Bonus Bet?
Bonus Bets can be claimed when first registering your account as well as during special promotional periods. You will be notified of these promotions via email. If there is no active promotion you can still earn Bonus Bets at any time by referring a friend.
FAQ #12. How do I claim a Bonus Bet?
Bonus Bets may be worth different amounts and be awarded for different reasons. As such make sure you take note of the individual terms & conditions of the Bonus Bet you wish to claim. Often to earn your bonus you will be required to enter a code after first meeting specific requirements (making a deposit, referring a friend etc)
FAQ #13. How do I use a Bonus Bet?
Once claimed, your Bonus Bets will be available as a balance in the User Tray. To use a Bonus Bet select any fixed price racing market or sporting event and add it to your betslip. If your selection is eligible to be wagered on with a Bonus Bet a blue button will appear on the side of the Stake entry box. Click on the button and select your Bonus Bet, then place your bets and confirm as normal.
FAQ #14. What racing betting markets do you offer?
Bookmaker offers a full selection of racing markets that covers all three codes Australia wide.
FAQ #15. What sports betting markets do you offer?
Bookmaker offers a full selection of sports markets covering both Australian and International codes.
FAQ #16. What novelty betting markets do you offer?
Bookmaker offers a variety of novelty markets that cover events falling outside of the racing and sports categories.
FAQ #17. Do you offer a Form Guide service?
Our Form Guide service is currently in development.
FAQ #18. Do you offer a Black Books service?
Black Books service is currently in development.
FAQ #19. Why have deductions been taken from my winnings?
All winning fixed price bets placed prior to a late scratching will have a percentage deducted. Scratchings which occur after the on course market has opened will incur the official deductions declared by stewards. Scratchings which occur prior to the on course market opening will incur deductions.
FAQ #20. How do I find out results?
Use the calendar in the top right corner to navigate to the required date or by selecting "Racing Results" in the menu on the left while in the "Racing" section.
FAQ #21. Can I bet over the phone?
Telephone betting is available on 137 888 however a minimum stake of $20 is required.
FAQ #22. Are there any payout limits applicable to bets placed on racing?
Yes. The maximum win payable to any one player, per bet type (or per individual place-getter in the case of PLACE bets), per race, for all winning bets, shall be limited to:

Win Limits

Location Win Place Quinella Exacta Trifecta First4 Quadrella
Australian Metropolitan Thoroughbred $100,000 $50,000 $50,000 $50,000 $75,000 $100,000 $300,000
NZ and Australian Provincial Thoroughbred $50,000 $25,000 $25,000 $25,000 $50,000 $50,000 $100,000
Australian Country Thoroughbred $50,000 $25,000 $25,000 $25,000 $50,000 $50,000 $50,000
Hong Kong $25,000 $12,500 $12,500 $12,500 $25,000 $25,000 $50,000
Singapore $25,000 $12,500 $12,500 $12,500 $25,000 $25,000 $50,000
Great Britain $25,000 $12,500 $12,500 $12,500 $25,000 $25,000 $50,000
Australian Metropolitan Harness $50,000 $25,000 $25,000 $25,000 $50,000 $50,000 $50,000
NZ and Australian Non-Metropolitan Harness $25,000 $12,500 $12,500 $12,500 $25,000 $25,000 $50,000
Australian Metropolitan Greyhound $30,000 $15,000 $10,000 $10,000 $15,000 $15,000 $50,000
NZ and Australian Non-Metropolitan Greyhound $15,000 $10,000 $5,000 $5,000 $10,000 $10,000 $50,000
All other Non-Australian Thoroughbred $15,000 $10,000 $5,000 $5,000 $10,000 $10,000 $50,000
All Other $10,000 $5,000 $3,000 $3,000 $5,000 $5,000 $5,000
FAQ #23. Are there any payout limits for tote betting?
Yes. On any bet type in any location, the payout will not exceed the pool amount for that bet type at the nominated Tote. If the nominated Tote doesn’t offer the selected bet type or there is no nominated Tote, the Victorian Tote declared pool and dividend will apply, subject to our maximum betting payouts. If there is no Victorian Tote pool then the Queensland Tote declared pool size will apply, subject to our maximum betting payouts. Where the player’s stake is larger than the pool size, the player will receive their stake back rather than the pool.

General Queries:

FAQ #24. Are transactions secure?
All transactions are 100% secure and backed by state of the art software.
FAQ #25. Can I speak to someone directly?
FAQ #26. What are the Market Movers?
Market Movers shows the horses and greyhounds which have received the most support in the market. It displays the opening fixed price odds of the runner as well as the current fixed price odds. Market Movers can be customised to only display information on certain codes by clicking the cog in the top right hand corner of the module.
FAQ #27. I wish to unsubscribe from Bookmaker emails.
Click the unsubscribe button at the bottom of any email you have received.
FAQ #28. What is Quickbet?
Quickbet is the innovative way that Bookmaker allows our clients to place a bet quickly and easily.

Password Guidance:

FAQ #29. Password Guidance
Choose a strong password for your account. A strong password uses a combination of upper and lowercase letters, numbers and special characters, and is longer than 8 characters in length. A passphrase (usually a sentence or phrase) can be easy to remember and contain many characters, which makes it much harder to launch certain attacks against. As you type your password, you will be able to see how strong your password is by looking at the password strength indicator.
FAQ #30. Password Protection
Never share your password with anyone. If you forget your password, please use the forgot password feature (FAQ #3). When selecting a password, do not re-use a password that you have used elsewhere. It is very common for criminals to attack a user's account on one service and, if successful, then try to access multiple other services with the same password. It is good security practice to change your password at regular intervals. If you are ever suspicious that your password may be known to others please perform a password reset immediately.

Betting Glossary:

Betting Glossary Terms
You can find the regular betting terms that are used on bookmaker.com.au in the bookmaker.com.au betting glossary.